FAQ

Payment

Paypal is the preferred method of payment at Minxy Vixen. It protects seller and buyer. We do also accept money order with Australian Orders but please be aware delivery time will be from when the money order arrives to us. We will always message you should a delay occur with your payment so you know when to expect your delivery.

Shipping

We aim to post all premade items within 48hrs of payment. Custom orders may take up to 4 weeks but we will always contact you with an expected delivery date as soon as payment is made. Please be aware that international orders may take up to 3 weeks to arrive due to customs.

Please feel free to request special postage if you need your item as soon as possible or would like it sent registered post. Extra postage charges will be applicable at time of payment if this is required. Please contact us for extra postage costs if this is required.

Refunds and Exchanges

Refunds will not be made on items if you simply change your mind on an item. Please contact us if you have any questions about an item before purchasing. Custom orders can be made so that you get exactly what you want. If you feel an item is faulty in any way please contact us to discuss the problem. We aim to provide quality items but cannot guarantee Australia post will take the same care as we do, if your item arrives with damaged packaging please contact us immediately. No refunds will be made on items that have been used or worn.

Additional Policies and FAQs

If your purchase is a gift please contact us and we will gift wrap the item with a card at no extra charge. Please remember to tell us the occasion when you contact us so we can custom make the card for your gift recipient.

We can also do gift baskets, just contact us and we can let you know any extra charges.